Privacy Policy

1. Information We Collect

A. Information You Provide to Us

We may collect information you provide directly, including:

• Contact Information: name, email address, phone number, mailing address
• Account Information: username, password (hashed), preferences
• Property Information: property address, parcel/APN, assessed value, purchase price/date, occupancy status, property characteristics
• Appeal Information: documents uploaded, prior appeal history, communications, authorization forms
• Payment Information: billing address and limited payment details
• Communications: information you provide via email, chat, SMS, or support requests

B. Information We Collect Automatically

We may automatically collect:

• Device & Usage Data: IP address, browser type, device identifiers, operating system, pages viewed, referring/exit pages, timestamps
• Cookies & Tracking Technologies: cookies, pixels, local storage, and similar technologies

2. How We Use Information

We use information to:

• Provide, operate, and maintain the Services
• Create and manage accounts
• Verify identity and prevent fraud
• Analyze property tax assessments and potential savings
• Prepare, submit, and support appeals when authorized
• Communicate with you about your account
• Process payments and manage billing
• Improve features, user experience, and performance
• Conduct analytics and internal research
• Comply with legal obligations

3. How We Share Information

We may share your information in situations including service providers, legal compliance, business transfers, and filing support.

4. Data Retention & Security

We retain information as long as reasonably necessary and use administrative, technical, and physical safeguards to protect it.

5. Contact Us