Terms of Service

1. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Services.

2. Services Description

We provide tools and services that help users evaluate and pursue potential property tax reductions, including assessment review, estimated savings analysis, and optional appeal support (where available).

No Guarantee of Results. Any estimated savings are informational only and do not guarantee a reduction, refund, or specific outcome.

3. Account Registration

You may need an account to use parts of the Services. You agree to:

• provide accurate and complete information
• keep your account information up to date
• maintain confidentiality of login credentials
• notify us of unauthorized use

4. User Responsibilities

You agree not to:

• use the Services unlawfully
• misrepresent property ownership or authorization
• upload malicious code or attempt to disrupt the Services
• scrape, reverse engineer, or circumvent security controls
• use the Services to violate rights of others

5. Authorization for Appeals (Critical)

If the Services include appeal filing support, you represent that:

• you are the property owner or have legal authorization to act
• information you provide is truthful and complete
• you authorize us and/or our partners to prepare and submit appeal materials on your behalf where legally permissible

You may be required to sign additional authorization documents depending on jurisdiction.

6. Fees, Payments, and Refunds

Fees may include:

• flat fees (e.g., filing/processing fees)
• contingent “success fees” based on savings achieved
• subscription or service package fees

All fees will be disclosed before purchase or commitment.

Payment Processing

Payments are processed by third-party processors. You agree to their terms as applicable.

Refunds

Refunds are governed by the refund policy presented at purchase. Unless otherwise required by law, fees for completed work (e.g., filing, analysis, preparation) may be non-refundable.

7. Intellectual Property

The Services, including content, software, workflows, and branding, are owned by Company and protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable right to use the Services for personal, non-commercial use.

8. Third-Party Services and Links

We may integrate or link to third-party services (e.g., payment processors, county systems). We are not responsible for third-party services, and your use is governed by their terms.

9. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL.

COMPANY’S TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT PAID BY YOU TO COMPANY IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, OR $100 IF NO AMOUNT WAS PAID.

11. Indemnification

You agree to indemnify and hold harmless Company and its officers, directors, employees, contractors, and affiliates from claims arising out of:

• your misuse of Services
• your violation of these Terms
• your violation of laws or third-party rights
• any information you provided that is false, incomplete, or unauthorized

12. Dispute Resolution; Arbitration

PLEASE READ CAREFULLY. THIS AFFECTS YOUR RIGHTS.

You agree that disputes will be resolved by binding arbitration, rather than in court, except for claims eligible for small claims court.

Arbitration will be administered by American Arbitration Association (AAA) under its rules. The arbitration will occur in Alameda County, CA unless agreed otherwise.

Class Action Waiver

To the fullest extent permitted by applicable law, you and Appeals Buddy agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, or private attorney general proceeding.

Unless both you and Appeals Buddy agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not preside over any form of class, collective, representative, or private attorney general action.

You expressly waive any right to participate in a class, collective, representative, or private attorney general action, including under California’s Private Attorneys General Act (PAGA), to the maximum extent permitted by law.

If a court of competent jurisdiction determines that any portion of this Class Action Waiver is unenforceable with respect to a particular claim, that claim shall be severed and proceed only in court on an individual basis, while the remaining claims shall be resolved in arbitration.

13. Termination

We may suspend or terminate your access if you violate these Terms or pose risk to the Services or others. You may stop using the Services at any time.

14. Changes to Terms

We may update these Terms. If we make material changes, we will update the “Last Updated” date and may provide notice.

15. Governing Law

These Terms are governed by the laws of California, without regard to conflict of law principles.

16. Contact